The Bonsoy Recall Update

Hi, there – before we start, I need to note a couple of things.

  1. To be 100% clear: this is not a vendetta. This is about loyal customers of Bonsoy being made sick, and being able to deal with the results of that, or being completely unaware of the cause of their illness.
  2. If I sound angry, it’s because I am, and I won’t make apologies for that.
  3. I, and we, need to be really careful what we say here and use terms like alleged and so on where it’s warranted. After all, I don’t want anyone to get in trouble, nor prejudice any potential legal action, nor (most importantly), prejudice any dialogue anyone currently has with Spiral Foods regarding compensation.

Anyway, you may be wondering why I started this site.

I did so because I am really angry at how the Bonsoy recall has been handled. I think it’s fairly lax that this can happen with not even a hint of apology to affected people. This is serious stuff; my friend has been gravely unwell for over a year, with the culprit, at least from where his endocrinologist sits, almost certainly being Bonsoy.
Continue reading “The Bonsoy Recall Update”

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Spiral MR: Monday 22nd March 2010

Again, all copy is copyright Spiral Foods and is sourced from the Spiral Foods page dedicated to the Bonsoy recall.

Monday 22 March, 2010
Spiral Foods has been contacted by a significant number of loyal Bonsoy drinkers asking us when Bonsoy will be back.

Spiral Foods has been taking the situation very seriously. We are totally dedicated to providing healthy, natural food and as outlined in our previous update, kombu (a naturally occurring source of iodine) has been removed from Bonsoy.

Spiral Foods has also been working with the producers of Bonsoy to ensure that the reformulated product fully satisfies Bonsoy drinkers in terms of taste and texture.

Reformulating, testing, gearing up production and shipping Bonsoy to Australia from Japan takes considerable time. We are working to have Bonsoy back in limited quantities very shortly and will provide further updates on this site.

Spiral Foods will also continue to work with health authorities and its products will continue to be subject to all Australian health and food safety regulatory testing.

Spiral Foods reiterates that it has been deeply concerned by the situation and appreciates your patience in this matter.

ENDS

VOLUNTARY RECALL

22 December – Bonsoy was made aware of a potential issue via an email from a customer who suggested customers be made aware of the levels of iodine

23 December – Victoria Health advises it had tested the product and found elevated levels of iodine

24 December – Within 12 hours of Victoria Health’s notification, Spiral Foods undertook a full voluntary recall of Bonsoy. This included:

* Recall notices in all major national newspapers
* Notification to retailers to remove all Bonsoy products
* Product returned or collected by Bonsoy where requested
* Full co-operation with health authorities who notified medical professional

Spiral MR: Monday 1st March 2010

There are I think 2 press releases between Christmas and January 2010, but again, I didn’t even think to save them.

Monday, March 1, 2010

In December 2009 Spiral Foods, the distributors of Bonsoy in Australia, initiated an immediate and voluntary recall of Bonsoy milk after being notified of elevated levels of iodine in the product.

Spiral Foods co-operated fully with health authorities and worked with its distributors to immediately remove Bonsoy from the shelves.

Bonsoy has now isolated the source of the iodine, which is naturally occurring in kombu, a seaweed which was an ingredient of Bonsoy. The producers of Bonsoy are currently reformulating the product, which involves the removal of kombu. While kombu has recognised health benefits (http://www.kurakonusa.com/), Spiral Foods is taking this step to eliminate any future issues.

Spiral Foods is committed to the highest standard of product quality and has taken this situation extremely seriously.

Spiral has been at the forefront of quality natural/gourmet foods for nearly 30 years and we pride ourselves in our products. Spiral Foods is also subject to all Australian health and food safety regulatory testing.

Thank you to those who have contacted Spiral Foods showing your support, we will be bringing back Bonsoy (reformulated) to our loyal customers very soon.

Spiral Foods is deeply concerned by this situation and appreciates your patience in this matter.

ENDS

VOLUNTARY RECALL
22 December – Bonsoy was made aware of a potential issue via an email from a customer who suggested customers be made aware of the levels of iodine
23 December – Victoria Health advises it had tested the product and found elevated levels of iodine
24 December – Within 12 hours of Victoria Health’s notification, Spiral Foods undertook a full voluntary recall of Bonsoy. This included:

Recall notices in all major national newspapers
Notification to retailers to remove all Bonsoy products
Product returned or collected by Bonsoy where requested
Full co-operation with health authorities who notified medical professionals

Spiral MR: Thurs 24th December 2009

Ed: I stuffed up by not cataloguing this better, but, this is all I have:

Thursday, December 24, 2009

Spiral Foods is committed to the highest standards of product quality and have therefore initiated a voluntary recall of Bonsoy Soy Milk regardless of date. Testing has indicated higher than normal levels of iodine present that may result in some people feeling unwell. Iodine is a naturally occurring substance and is an essential and necessary nutrient for the body.

We are cooperating fully and closely with Health Authorities after being notified of this issue, which we take seriously. Retailers have been notified to remove all Bonsoy products. Consumers should not use this product until further notice. Any consumers concerned about their health should seek medical advice. Please take your Bonsoy to the place of purchase for a full refund.

We are hoping to have Bonsoy back on the shelves as soon as possible. We apologise to our loyal customers and ask for your patience.

And also:

What has not been reported in the media is that the adults all came from the ONE medical practice in NSW (FSANZ website). Also, we have yet to be provided with hard evidence showing that this entire group did in fact consume Bonsoy, that the evidence of Bonsoy consumption is not just anecdotal and that the consumption caused their “condition”.

And also:

Please bear with us as we investigate and get to the bottom of this issue and establish all the facts, not just the allegations.

And this:

Spiral Foods is committed to providing healthy and safe food; if you think about it, it is in our interests to do so

This was added after December 24th, but I don’t have the date.

We have now been informed that 6 of the 8 say they consumed Bonsoy, the other two simply soy milk. It could be any brand, not Bonsoy.